FlameOFF® Coatings, Inc. is dedicated to protecting the privacy of our users by taking all possible measures to protect their personally identifiable information. This privacy statement outlines these measures and discloses the privacy practices of FlameOFF® Coatings, Inc.
This website takes every precaution to protect our user information. When users submit sensitive information via the website, your information is protected online and offline.
When our online sign-up/order form asks users to enter sensitive information (such as postal address or passwords), that information is encrypted and is protected with Secure Socket Layer (SSL) as indicated by the lock icon on the bottom of Web browsers.
In order to use our services, a user may first complete the sign-up form. During registration, a user is required to give their contact information (such as name and email address). This information is collected when you purchase a product online, over the phone, or by communicating with us via any channel to ask us to send you information about our products.
A cookie is a piece of data stored on the user's computer containing information about the user.
Necessary cookies cannot be rejected as they maintain site functionality. However, other cookies may be customized.
By accepting Other Categories of Cookies on the FlameOFF® Coatings Inc. website, you acknowledge and agree to the following:
The FlameOFF® Coatings website uses cookies and similar technologies to collect, process, and share user information. This includes:
Cookies are used to enhance the functionality of the website and for analytical, marketing, and advertising purposes.
FlameOFF® team is always striving to present our online users with the best possible experience, and we are always trying to minimize the amount of the user information we share with the 3rd parties. Our goal is to provide the best possible browsing experience to our users, and make our website maximally useful and relevant to them.
By accepting cookies, you consent to the sharing of your information with third-party search providers, such as Google, Bing and other third-parties, such as Stripe, Callrail and Intercom. The information can be used to:
We use third party Payment Gateways, such as Stripe. We share client information with Stripe in order to process client online payments. Here is the link to Stripe's privacy policy https://stripe.com/legal/privacy-center .
We do not collect, retain or share demographic information related to our users with anyone.
In order to fulfill our contract with you, it is necessary to share your personal data with certain third parties. For example, it is necessary to share your name and delivery address with the courier firms who will deliver your products. We carefully select these suppliers and require them to operate with the highest data protection standards.
If you are a FlameOFF® certified applicator or distributor, we may display or share your company information such as name, address, phone number, etc. It helps customers to identify your company and contact you directly easily.
We send all new members a welcoming email to verify password and email address. Established members will occasionally receive information on products, services, special deals, and a newsletter via email or letter mail as part of our customer communications. In addition, we also send the user site and service announcement updates. Members are not able to unsubscribe from customer communications, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.
We retain an electronic correspondence between us for at least 3 years, be it via email, telephone calls or messages on our various social media channels.
Data collected for certification and participation in the Partnership Program are used to add you/your company to a list of FlameOFF® certified applicators and to display you/your company on our website interactive map. Your contact information may be shared with our customers in case they have questions or requests to use your services.
We are applying all efforts to not change our privacy policy. In an unlikely scenario that we need to change it, we will do our best effort to notify all users who have given us their email information about the change of privacy policy via email using the email address we have on file.
You have the right to opt out of receiving marketing or promotional communications from us at any time. If you no longer wish to receive such communications, you may unsubscribe by following the instructions provided in each marketing email or by contacting us directly at info2@flameoff.com. Once we receive your request, we will promptly remove your information from our marketing and promotional communication lists.
Please note that even if you opt out of receiving marketing communications, we may still send you non-promotional messages related to your account or any ongoing services you have with us (e.g., billing, support, or updates).