We currently ship worldwide including the United States and Canada. All orders are processed and packaged for shipment Monday through Friday, excluding holidays. Orders typically leave our North Carolina warehouse within 1-2 business days from the day we receive your order. Shipping fees are based upon weight. Delivery usually takes 2-5 business days, depending upon your location. Tracking information is provided via email once your order has shipped.
We cannot deliver to PO Boxes or APO/FPO addresses.
Please note that freezing weather conditions may cause damage to some of our products. In the rare event that the product arrives frozen, FlameOFF® Coatings Inc will ship a replacement or offer a full refund. Customers must supply a photo of the frozen product upon arrival; claims will not be accepted after the day of delivery. Do not leave the product outside in these conditions for extended periods of time. FlameOFF Coatings reserves the right to delay shipment during sustained freezing temperatures.
For international orders and expedited shipping, please contact us to discuss shipping options.
What to expect when placing an order from Canada.
All orders shipping from the USA to Canada may require payment of GST, which is typically 5% of the total purchase. Orders placed by individuals, as opposed to business, may also require payment of PST. For such cases, the PST and GST combine for an HST charge.
If you are a Canada based business placing an order you may expect to pay 5% GST as well as a brokerage fee. Individual customers should expect to pay HST as well as a brokerage fea.
Additional information on brokering:
FedEx can act as one time clearance broker. Alternatively, customers can elect to use their own broker. Brokers can charge on a sliding scale fee, where low value shipments are less expensive to clear than high value shipments. It is usually recommended that the customer use their preferred customs broker when available, particularly in the case of LTL freight shipments, so as to limit the potential for any delays in transit.
Under the USMCA trade agreement, there should be no duties (normally 6.5%) charged on materials manufactured in the USA or Canada. A commercial invoice, SDS, and other international shipping documents are supplied on orders shipping from the USA to Canada, as required.
The information above should be taken as a guide only. FlameOFF Coatings is not responsible for customs fees not detailed above, or that differ from the information provided here. It is the customer’s responsibility to verify current import related charges based on their location, as these fees are subject to change and are not dictated by FlameOFF Coatings.